Terms and conditions

We accept the following methods of payment:

 

Paypal: You can pay using Paypal, which is secure and safe. You don't need to have an account with Paypal to do this. Click on the Add to Cart button and follow the instructions.

Credit/Debit Cards:You can pay using a credit or debit card via Paypal. To do this, click on the Add to Cart button and follow the instructions.

Cheques: If you are a UK resident, you may also pay by cheque if you prefer. To buy using cheque, please send your order by post, with cheque enclosed, or email us with cheque to follow.
We will only ship items which have been paid for in full. 

Postage Costs
Free postage and packaging applies to small items available through our gift shop.  Larger commissions may incur a charge, we will inform you of this when you order.
Free postage and packaging is for Royal Mail 2nd class.  If you wish your order to be posted out 1st class, please contact us for a price.  If you wish your order to be delivered outside the UK, postage costs are available on request.

We cannot accept responsibility for any items lost in the post.  This is Royal Mail's responsibility.  However, we will assist in any claim against Royal Mail and we always keep postage receipts as proof of postage. 

Dispatch

Most orders are dispatched within 10 days, however, please allow 10-14 working days, don't forget to allow for delivery time on top of this.  If you are ordering during a busy time, i.e, Christmas, then please allow up to three weeks as we can get very busy.   

If you need your item by a certain date,  email us and we will see what we can do. 

Returns

Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation.

We are unable to accept returns for personalised items unless items are damaged.  If you receive an item which is damaged, please contact us immediately.  All postage costs (for the damaged item only) will be fully refunded. 

PRIVACY POLICY

Unu Designs is committed to protecting and respecting your privacy when visiting this website.

This privacy policy sets out how Unu Designs will use any personal data that you provide, or that may be collected as a result of you visiting this website.

COLLECTED INFORMATION

Unu Designs may collect and process the following data:

  • Any information that you provide by submitting forms on this website.  This includes information at the time of placing an order and filling in the contact form.
  • We may keep a record of any correspondence if you should contact us.
  • Details of transactions you may carry out through our site and of the completion of your orders.


We will not store financial/card information.

USE OF THE INFORMATION

We use the information about you in the following ways:

  • To process your order correctly and advise you of any problems that may arise.

The information will never be shared with any third parties.

THIRD PARTY WEBSITES

Unu Designs website may contain links to and from other websites, advertisers and affiliates.  If you visit any of these sites please note that they have their own privacy policies and you should check these before submitting any personal data.  We do not accept any responsibility or liability for these policies.

CHANGES TO THIS PRIVACY POLICY

Unu Designs may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.